Your concerns are important to us

The ombudsman’s office at the National Agency for Lifelong Learning deals with suggestions, requests and complaints of customers related to the services offered by the National Agency.

This ombudsman’s office is available to all customers of the National Agency for Lifelong Learning:

• potential and supported applicants
• directly supported individuals
• beneficiaries of projects of the EU Lifelong Learning programme : Comenius, Erasmus, Leonardo da Vinci,  Grundtvig and Transveral programme
• beneficiaries of the numerous additional services of the National Agency for Lifelong Learning such as Euroguidance and Europass

Let us know your suggestions, requests and complaints, they will help us make workflows more customer-friendly and improve our services.